Refund policy

Return & Refund Policy

Last updated: June 20, 2025

At MOMENTUM ("we", "us", "our"), every garment is made to order and produced especially for you. Because items are produced individually once you order, we are unable to accept returns or exchanges for change of mind, incorrect size selection, or buyer's remorse. Please read this policy and check our size guide carefully before ordering.

1. Damaged, defective, or misprinted items

We stand behind the quality of every piece. If your order arrives damaged, defective, or misprinted, we will arrange a free replacement or a full refund at no extra cost to you.

• Contact us within 30 days of receiving your order.
• Email mntm.brand@gmail.com with your order number and clear photos of the issue.
• Once verified, we will ship a replacement or issue a refund to your original payment method.

2. Wrong size or wrong item ordered

Because products are made to order, we cannot offer free returns or exchanges if you ordered the wrong size, color, or product. Please use the size guide on each product page before purchasing. As a courtesy we may, at our discretion, offer a partial credit — contact us and we'll do our best to help.

3. Lost or stuck in transit

If your tracking shows no movement or your order has not arrived within a reasonable time after the estimated delivery date, contact us within 30 days. We'll investigate with the carrier and arrange a replacement or refund where appropriate.

4. Wrong or incomplete shipping address

Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address, you will be responsible for the reshipment cost. If the address was entered correctly and the package is returned, we'll reship it at no additional charge.

5. Order cancellations & changes

Orders are sent to production quickly. Contact us within 2 hours of ordering to cancel or make changes. Once an item enters production we are unable to cancel or modify it.

6. Refund processing

Approved refunds are issued to your original payment method. Please allow 5–10 business days. Original shipping charges are non-refundable except where the item was damaged, defective, or incorrectly fulfilled.

7. Sale & promotional items

Discounted, clearance, and final-sale items follow the same damage/defect protections above but are otherwise non-refundable.

8. Contact us

Questions? Reach us at mntm.brand@gmail.com. We typically respond within 1–2 business days.